Ariox Privacy Policy
Last Update: 09.12.2026
Ariox is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business. Ariox acts in different ways when processing data:
For the purposes of this Privacy Policy "Personal Data" means any information relating to an identified or identifiable individual. This Privacy Policy describes your choices and rights with respect to your Personal Data.
If you wish to exercise your privacy rights regarding Personal Data that we process on behalf of a customer, please refer to the customer policies and contact the customer directly.
We update this Privacy Policy from time to time and encourage you to review this Privacy Policy periodically. Terms not otherwise defined in this Privacy Policy have the meaning given to them in the Terms of Service.
1.1 Information You Provide to Ariox. When you interact with us, including via our websites or any sites or services that link to this Privacy Policy (such as Ariox.com, Lumino.Ariox.com), with our representatives, at events, or when you use the Services, we may collect Personal Data and other information from you, as further described below.
1.1.1 When You Visit Our Websites. We collect Personal Data from you when you submit web forms or interact with our websites, for example by subscribing to an Ariox blog, engaging with our chatbots, signing up for a webinar, subscribing to one of our services or requesting supports. We may ask for your email address, first and last name, job title, and other similar business information. You are free to explore our website without providing any Personal Data about yourself.
1.1.2 Ariox Events. When you register for any Ariox event, we collect information such as name, address, phone number, and email address. We use this information to communicate with you and in some cases facilitate your registration. Additionally, we may share your registration data with event service providers to provide event information and improve your experience at the event or future Ariox events. Please see the event's registration terms and conditions for additional information.
1.1.3 Account and User Information. We collect Personal Data when you sign-up for a Ariox account, create or modify user information, set preferences, or provide any other related information to access or utilize our Services.
1.1.4 Payment Information. We collect payment and billing information when you register for or purchase paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Ariox account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. We use secure third-party payment service providers to process personal and financial data.
1.1.5 Testimonials. We may post testimonials and comments on our websites, which may contain Personal Data.
1.2 Information We Process on Behalf of Customers When They Use the Services. When customers use our product, they may process Personal Data such as first and last name, email address, physical address, phone number, or other information about you. We call the information that our customers submit or collect via the product ‘Customer Data’ under our Terms of Service.
We generally store and process information about and on behalf of our customers on our servers as a processor (or service provider) based on a customer’s instructions and in accordance with our Terms of Service. Each customer controls and is responsible for the information they process using the Services and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Ariox for processing purposes.
If you have questions about the Personal Data we process on behalf of a customer, please contact the customer directly and refer to their policies.
1.3 Information We Collect and Process When You Use the Services.
1.3.1 Usage Data. We collect usage data when you or your users in your Ariox account interact with the Services. Usage data includes metrics and information regarding your use and interaction with the Services such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.
1.3.2 Mobile. When you access or use the Services via our mobile applications, we automatically collect information such as your device model and version, operating system, or device identifiers.
1.3.3 Log Files. Like most websites and technology services delivered over the Internet, we automatically collect and store information about your computer hardware and software when you visit our websites, use our product and services, or visit other sites or services that link to this Privacy Policy. This information can include your IP address, browser type, domain names, internet service provider (ISP), and the files viewed on our websites (e.g., HTML pages, graphics, etc.), the files viewed on our, or our customer’s websites (if those websites are hosted on Ariox e.g. HTML pages or, graphics etc.), your operating system, access times and referring website addresses.
When you use the Services, we collect and store the categories of information listed above in logs in the following instances, subject to the customer’s implementation settings:
(i) when an Ariox User logs into their account and accesses tools in the Lumino Platform;
Our websites may include features and widgets (such as the share and/or "like" button or interactive mini-programs) that run on our websites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. These features and widgets are either hosted by a third party or hosted directly on our websites.
1.3.4 Third Party Integrations. You may connect third party integrations to your Ariox account, which may ask for certain permissions to access data or send information to your Ariox account. It is your responsibility to review any third-party integrations you authorize. We may collect information about what types of integrations you use in your Lumino account.
Any permission(s) granted by you grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Ariox or Lumino account data. We are not responsible for the practices of third-party integrations, so please carefully review the permissions you grant to third party applications.
1.4 Information We Collect From Other Sources.
1.4.1 Ariox Partners. We may receive information about you, or Users of your Ariox Account (if applicable), from our network of partners. We may receive this data through a number of ways, including through our deal and lead registration processes.
We may also collect information about you through our partner co-marketing partnerships. For example, you may sign up to a webinar or download a white paper published by Ariox and an Ariox co-marketing partner.
1.4.2 Personal Data from Different Sources. We may collect Personal Data about you from other sources, such as third-party providers and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our products, services, and records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications, and promote events.
1.4.4 Other Ariox Companies and Affiliates. We may receive information about you from other companies that are owned or operated by Ariox.
1.5 Information We Collect and Process in Connection with Our Enrichment Products. Ariox collects business contact and similar professional data from various sources, including publicly available sources, third party providers, and customers who use our enrichment products. This information powers our commercial dataset. We provide information from our commercial dataset to customers who choose to use enrichment products within the Services as part of their sales, marketing, and other business activities.
If you’d like to remove your Personal Data from our commercial dataset, submit your request to security@ariox.com .
2.1 To Communicate with You About the Product and Services. We use the account information you provide to Ariox when signing up for our products and services, to send you transactional emails or in-app notification about billing, account management, and other administrative matters.
We also use your information to recommend new products and services and to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
If you use the Ariox mobile applications, we may send you push notifications from time to time in order to update you about events and promotions. If you no longer wish to receive such communications, you may turn them off at the device level.
2.2 To Provide the Services. We use your account information and Customer Data to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Services. We also use this information to authenticate you when you log in and to provide customer support.
2.3 To Improve and Develop Our Communication, Product and Services. We use the information you provide us with professional data, log files, and usage data about how you or your users interact with our product and services to develop and improve our products, services, and communications. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.
When you use our products and services we may process personal data to develop, support, and improve Ariox AI features and to train our AI models and similar products and services that rely on machine learning.
We may publish data about how our product and services are being used across our customer base. When we share statistical information externally in this way, the data will be aggregated, and we will not identify individual users or customers. For example, we may publish blog posts on trends or insights into how users are interacting with our product.
2.4 To Secure and Protect our Product and Ariox Users. We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse. This includes enforcing our Acceptable Use Policy.
We use log files to provide general statistics regarding use of the websites by you, including how you use our websites, what country you are logging in from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes we associate automatically collected data to other personal data provided by you such as name, email address, address, and phone number.
2.5 To Market and Promote the Services. We use Personal Data to advertise, market, and promote our products, services, and other offerings. For example, we use information like your email or physical address to send information or Ariox content to you we think may be of interest to you, including by post, email, or other means. We may also send you marketing communications relating to our business.
You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.
We may reach out to you via telephone to ask about other Ariox products or services you may be interested in. If you have a call scheduled with an Ariox representative, we may record and transcribe the call. You will be notified prior to the call that the call is being recorded, and you will be offered an opportunity to opt-out of having the call recorded. We may also reach out to you via SMS, and you will be offered an opportunity to opt out of those communications.
Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.
We may use information collected from third party service providers and other sources in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and improved services, personalized communications, event promotion, and to otherwise improve the user experience.
2.6 Other Purposes if We Obtain Your Consent. We may use your data for other purposes when you give us consent to do so.
2.7 Legal Basis for Processing Personal Data (EEA and UK visitors only). If you are a website visitor located in the European Economic Area ("EEA") or United Kingdom ("UK"), Ariox Ireland Limited is the data controller of your Personal Data. Ariox's Data Protection Officer can be contacted at security@ariox.com .
Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.
If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
3.1 Service Providers. We may share Personal Data with our third-party service providers to support our websites, products, and services. For example, we use service providers for data hosting, application development, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the Services or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide in order to provide better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third-party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
3.2 Payment Services. We use payment services (e.g. Stripe) to securely connect to financial institutions By entering online banking credentials for payment and completing checkout, your banking credentials are sent to the payment service for validation. Your personal and financial data is processed by the payment services in accordance with the Payment Server Privacy Policy.
3.3 Partners. We may share your personal data with Ariox partners to: (i) contact you based on your communication preferences; (ii) help us perform statistical analysis; (iii) provide sales support; (iv) provide customer support; and (v) to improve our partner programs and Subscriptions Services. Partners are prohibited from using your Personal Data except for the purposes stated herein, and they are required to maintain the confidentiality of your data.
3.4 Corporate Events. If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Ariox on the websites and the Services. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
3.4 Public Forums. Our websites may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums (including profile information associated with the account you use to post the information) it may be read, collected and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you may disclose in this way. We will correct or delete any information you have posted on the websites if you so request to security@ariox.com . In some cases, we may not be able to remove your information; we will let you know if we are unable to and why, if permitted.
3.5 Compelled Disclosure. We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Services, Customer Data is considered Confidential and you should review the Confidentiality terms in the Terms of Service for more information.
3.6 Ariox, Other Companies, and Affiliates. We may share your Personal Data with our current and future parents, Affiliates, subsidiaries, and other entities under common control and ownership to the extent necessary to fulfill your request or for other purposes permitted under this Privacy Policy.
4.1 International Transfers within the Ariox Group. To facilitate our global operations, we may transfer information that may include Personal Data to other Ariox Affiliates who act as sub processers, where we have operations for the purposes described in this policy. Please see Data Processing Agreement for a list of impacted Ariox Affiliates and their locations.
This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred. When we share Personal Data of individuals in the European Economic Area ("EEA"), Switzerland or the United Kingdom ("UK") within and among Ariox’s Affiliates, we rely upon the Standard Contractual Clauses (approved by the European Commission and Swiss authorities) and UK Addendum to the Standard Contractual Clauses (approved by the UK authorities) where required. We also have additional safeguards where appropriate (such as commercial industry standard secure encryption methods to protect customer data at rest and in transit, TLS for Ariox hosted sites, web application firewall protection, and other appropriate contractual and organizational measures), as described more in detail in the Ariox Trust Center.
4.2 Data Privacy Framework Notice. Ariox complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of Commerce (collectively “the Data Privacy Framework”).
Ariox commits to resolve DPF Principles-related complaints about our collection and use of your Personal Data. EU, UK and Swiss individuals with inquiries or complaints regarding our handling of Personal Data received in reliance on the DPF Principles should first contact Ariox at security@Ariox.com . We will investigate and attempt to resolve any DPF Principles-related complaints within 45 days. https://www.dataprivacyframework.gov/
Please note that under certain circumstances, we may be required to disclose your Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5.1 Data Storage and Security. We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures. For more on Security at Ariox, please see Ariox Trust Center.
5.2 Retention of Personal Data. How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request by submitting a request to security@ariox.com .
The data we process on behalf of customers connection with the Services is stored and secured according to the Data Processing Agreement.
6.1 Cookies. When you visit our websites, sign up for an Ariox account, attend an Ariox virtual event, or request more information about Ariox, we collect information automatically using tracking technologies, like cookies and tracking pixels.
Ariox may use cookies or similar technologies (such as web beacons and JavaScript) to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.
7.1 Personal Data Requests. Depending on your location and applicable laws, you may have the following data protection rights:
(i) Access, Correction or Deletion. You can request access, correction, updates or deletion of your Personal Data.
(ii) Objection or Restriction. You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
(iii) Withdraw Consent. If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
To exercise any of these rights:
(i) for Ariox, including our websites and product or services, please use submit to security@ariox.com ;
Please note that to protect Personal Data, we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. Depending on your location, and applicable laws, you may have the right to complain to a data protection authority about our collection and use of your Personal Data. Contact details for data protection authorities in the EEA are available on the European Data Protection Board member page here.
If you are a customer, prospect, or otherwise interact with a Ariox customer that uses our Services and would like to access, correct, amend or delete your data controlled by the customer, please contact the relevant customer directly. Ariox acts as a processor for our customers in most cases and will work with our customers to fulfill these requests when applicable.
7.2 Anti-Spam Policy. Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the Services to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Services of an "opt-out" mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Services.
7.3 To Unsubscribe From Our Communications. You may unsubscribe from our marketing communications through the following methods:
(i) by clicking on the "unsubscribe" link located on the bottom of our e-mails;
(ii) for Ariox, by contacting us at security@ariox.com ;
Customers cannot opt out of receiving transactional emails related to their Ariox Account or the Services.
7.4 To Unsubscribe From Our Customers' Communications. Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. Individuals who interact with a Ariox customer can unsubscribe from our customers' marketing communications by clicking on the "unsubscribe" link located on the bottom of their emails, or by contacting them directly.
8.1 Information About Children. Ariox's websites, products, and services are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us security@ariox.com , so that we may delete the information.
If you have any questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in a different format:
(i) for Ariox contact us at security@Ariox.com
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