We Support You.
Our support services ensure you have access to answers and issue resolution on time, every time.
Responsiveness
Our Team is here for you - Communicating quickly and clearly to solve issues on your schedule.
Transparency
We are committed to honest and clear dialogue as we work toward discovering and resolving issues.
Efficiency
Custom SLA's allow us to track progress and strive to exceed your expectations with each interaction.
How it Works
Every customer we serve has access to resources that support product learning and management. Our Learning Launch System provides courses and documentation on all our product offerings for self-directed learning, while our customer support portal provides direct access to our experienced staff.
This portal allows submission and tracking of issue tickets handled by our support team, who personally communicate with clients to resolve issues and answer questions about our products.
Why it Works
Our support resource offerings are coupled with tailored SLAs to ensure the best possible service and response is received based on your unique needs. These SLAs are tracked based on response, plan, and resolution times in relation to issue priority, and managed by staff that continually strive to exceed goal numbersfor customers.
This means that we provide the resources and structurenecessary to ensure success and consistent support service for your team.
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