Responsiveness
Our Team is here for you - Communicating quickly and clearly to solve issues on your schedule.
Transparency
We are committed to honest and clear dialogue as we work toward discovering and resolving issues.
Efficiency
Custom SLA's allow us to track progress and strive to exceed your expectations with each interaction.
See What Our Customers Have to Say.
exceptional support, dedicated to helping you succeed every step of the way.
Every time I reach out, I know I’ll get real, human support. No automated messages, just knowledgeable people who truly care. It's rare to find a team that’s so committed to solving problems with such a personal touch.
"It’s so refreshing to get direct, personal support instead of dealing with automated responses. The team took the time to really listen to my issue and offered a solution that worked. Their dedication to providing hands-on help is unmatched."
They took the time to really understand my challenges and gave me solutions that worked for my business. You can tell they genuinely care about helping their customers.
How it Works
Every customer we serve has access to resources that support product learning and management. Our Learning Launch System provides courses and documentation on all our product offerings for self-directed learning, while our customer support portal provides direct access to our experienced staff.
This portal allows submission and tracking of issue tickets handled by our support team, who personally communicate with clients to resolve issues and answer questions about our products.
Why it Works
Our support resource offerings are coupled with tailored SLAs to ensure the best possible service and response is received based on your unique needs. These SLAs are tracked based on response, plan, and resolution times in relation to issue priority, and managed by staff that continually strive to exceed goal numbers for customers.
This means that we provide the resources and structure necessary to ensure success and consistent support service for your team.
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